Knova km is a fullfeatured knowledge management software solution for large customer service and support organizations, especially those. Currently, each night i run scripts that dumps the knova database into remedy then i. Mar 21, 2005 cupertino, ca, march 21, 2005 knova software otc bulletin board. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base, an it knowledge base, a support agentonly knowledge base, or a customer facing faq tool. Phpkb is the leading fully responsive webbased knowledge management software that allow support teams to create knowledge base articles to share stepbystep instructions and guides, along workarounds and solutions to common problems. Seven months later, consona acquired the knova service and support knowledge management system and launched the companys consona. Customers like to find answers to their questions without having to reach out to customer support. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base, an it knowledge base, a support agentonly knowledge base, or a. You can make a knowledge based system by choosing from one of the two approaches use popular saas software available in the market build your onpremise knowledge base system using tools like. Jan 22, 2007 siemens will also benefit from knovas comprehensive analytics capabilities that help tune the application for maximum efficiency. However you plan on using your information, weve analyzed more than 200 different knowledge management solutions in capterras directory to come up with this list of the top five free km software options. The knowledge base software is an application that helps. Users can explicitly and precisely control search behavior if they so choose. Share information with your team, and find it every time you have a question.
Knova knowledge management software from consona, knova for short, provides case management and knowledge management customer service capabilities across assistedservice, self. Through the software, you can easily make a customerfacing knowledge base with an intuitive user interface. Cupertino, ca, march 21, 2005 knova software otc bulletin board. Knova software has made generally available the latest version of its search and knowledge management suite knova 7, its second generally. Consona corporation is a software company selling solutions to automate business critical. Knova, consonas kcssm verified knowledge management platform, delivers a resolution workbench for customerfacing agents, a comprehensive support portal for customer selfhelp, a knowledge repository designed for rapid capture and easy editing, and a marketleading adaptive search and navigation system that provides easy access to all relevant content across the enterprise. Im looking for a better method to integrate remedy ars with knova so its in real time and understands the. Knowledge management for service and support a successful knowledge management initiative within a help desk or call center can reduce agent training time and speed new employee ramp up. Weve written this buyers guide to help you narrow down the many options on the market and find one that fits your needs. Customers can go find answers in the knowledge base or faq for their requests themselves, instead of raising a ticket or calling support. Zendesk guides internal knowledge base software is intuitive and easy to use, and its built for employees at all levels. Avolin provides critical software solutions to enterprises around the world. Knova software formed by merger of serviceware and kanisa. Svwn, today launched its new identity, following the merger of serviceware technologies, a respected industry.
The software guides you through the creation process with its builtin customization tools, category manager, and version control capabilities. In one, centralized application, support professionals can follow an optimized workflow based on business processes to guide users to resolution. Phpkb is knowledge software used by companies to create an organized knowledge base to help customers and staff employees with the right information, faqs, documents and training material at. The knowledge base software is an application that helps you create, organize, and publish information about your product or service. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. Like to share content with fellow it pros and encourage users to help themselves.
Knowledge base software for call centers dramatically improves incident resolution time, creating a delightful experience for your customers. See how many websites are using bambus vs knova knowledge management software and view adoption trends. Compare the best free open source windows knowledge management software at sourceforge. We have spent a lot of time promoting our aptean knowledge management tool and interfaced it with our call tracking system. Knowledgebase software is software that enables creating, publishing and maintaining a database used for knowledge sharing, known as a knowledge base. It primarily offers knova application suite, including contact center, selfservice, forums, field service, and knowledge desk. Knowledge base software is a place to store, retrieve and share important organizational information in one centralized location. Silicon valley bank click here to go to the source cupertino, ca, march 21, 2005 knova softwareotc bulletin.
Knowledge is every companys primary competitive advantage which is born of experience and unique insight and one should be extra cautious while choosing a tool for building a knowledge repository. Team members can join forces and contribute their unique knowledge in one place. Product overview knova knowledge management knowledgebase search continued what knova does how its different why it matters supports advanced search, including intelligent processing of booleans. Zendesk allows support teams to create a robust internal knowledge base that grows and improves over time, making sure support agents always have quick access to the information they need. You can deploy knova on your own premises or use a cloudbased. It enables your organization to locate, capture and share information with staff and customers. Phpkb is knowledge software used by companies to create an organized knowledge base to help customers and staff employees with the right information, faqs, documents and training material at the right time.
This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. Siemens will also benefit from knovas comprehensive analytics capabilities that help tune the application for maximum efficiency. Svwn, today launched its new identity, following the merger of serviceware technologies, a respected industry veteran in knowledge management km for customer support, and kanisa, the technology pioneer of service resolution management srm. Best knowledge base, faq software supportbee supportbee. Organizations purchase subscription or perpetual licenses of knova for onpremise or cloud deployment. You can make a knowledge based system by choosing from one of the two approaches use popular saas software available in the market build your onpremise knowledge base system using tools like wiki, sharepoint, etc. Oct 06, 2011 knova knowledge management software from consona, knova for short, provides case management and knowledge management customer service capabilities across assistedservice, selfservice, and socialservice channels. Knova km is a fullfeatured knowledge management software solution for large customer service and support organizations, especially those that must handle complex queries across channels in. The knowledge base application we pull solutions from is made by a company called knova software. Document360 is a robust knowledge management system designed to ease the process of creating a knowledgebase.
Proprofs knowledge base software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. Sidebyside comparison of bambus and knova knowledge management software. Sidebyside comparison of ibm managenow and knova knowledge management software. Free, secure and fast knowledge management software downloads from the largest open source applications and. See how many websites are using ibm managenow vs knova knowledge management software and view. Jan 22, 2007 siemens will augment knova selfservice with additional content, and leverage the same knowledge base to roll out knova contact center to hundreds of support professionals. Knova is a fullfeatured knowledge management software solution for large customer service and support organizations especially those who need to handle complex queries across channels in industries such as high tech, telecommunications, financial services and the it help desk. Free, secure and fast windows knowledge management software downloads from the largest open source. Siemens will augment knova selfservice with additional content, and leverage the same knowledge base to roll out knova contact center to hundreds of support professionals. Knova knowledge management software from consona, knova for short, provides case management and knowledge management customer. In a world of onesizefitsall enterprise software, aptean provides specific industries with very specific erp, supply chain management, and compliance solutions. Say so long to hunting through email and sticky notes to find that allimportant howto just add critical info to the knowledge. Our helpdesk software tool includes sla management, knowledge base, ticket tracking, inventory etc. Knowledge segmentation supports multiple views of the knowledge base relevant to different business groups, user profiles and external users.
Bambus vs knova knowledge management software competitor. Knowledge base software novo solutions web software. With spiceworks knowledge base, you can curate content by bookmarking articles from the rest of the spiceworks community and search your teams bookmarks. See how many websites are using bambus vs knova knowledge management software and view adoption trends over time. Our free knowledge base software gives you the tools to do everything you need for free. The free version of this software is one of the best tools to help a security. Our knowledge base software is easy to use and backed by awesome support. Create articles and benefit from shared editing and team feedback.
And because its always available, customers and support agents can use this selfservice portal to find the right information. A knowledge base, also known as kb, is a type of database used for knowledge management. Knova is a fullfeatured knowledge management software solution for large customer service and support organizations especially. Say so long to hunting through email and sticky notes to find that allimportant howto just add critical info to the knowledge base and share with your fellow it pros. Knova is a fullfeatured knowledge management software solution for large customer service and support organizations. See how many websites are using ibm managenow vs knova knowledge management software and view adoption trends over time. Knova software formed by merger of serviceware and kanisa date.
It serves as a point of storage for information that have been compiled, organized, used, and shared with other users. Many business units are using the aptean product for knowledge management and a change now would be too crucial to the processes that the associates are becoming familiar with using. Free, secure and fast windows knowledge management software downloads from the largest open source applications and software directory. Compare the best free open source knowledge management software at sourceforge.
Our solutions put an end to the costly inefficiencies lurking in your everyday operations. The software is widely used by customer care services for instant access to updated and accurate information to help customers with their queries. Youll be able to use our cloud software to create an online knowledge base with all your businesss data. With spiceworks free knowledge base kb software, youll be able to. The software also features a knowledge base statistics tool to offer important decisionmaking stats and reports to knowledge managers. We use our deep domain knowledge to devise bespoke technology solutions that is developed exclusively for your specific industry vertical. Free open source windows knowledge management software. Sharenet knowledge base software benefits our knowledge management software provides on demand customer support, improves employee productivity and reduces operating costs.
Knowledge management systems allow you to tame the waves of data flooding your business to streamline training, customer support and other vital operations. Forget about recurring billing that only hurts your bottom link. Silicon valley bank click here to go to the source cupertino, ca, march 21, 2005 knova softwareotc bulletin board. Customer relationship management crm and enterprise resource planning erp software and services consona corporation consona, has announced the general availability of consona knowledge management version 8. With a knowledge base, you can allow your customers to selfhelp themselves, thus reducing your customer support by up to 60%.